Last updated: 6 October 2026

Bar House Events respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share your information when you visit our website, contact us, enquire through our advertising or book our services.

1. Who we are

Bar House Events is a trading name of [insert full legal business name], which is the data controller responsible for your personal information.

You can contact us about this policy or your personal information at:

Email: info@barhouseevents.co.uk
Telephone: 01371 649650
Address: 13 Oak Industrial Estate, Chelmsford Road, Great Dunmow, Essex, CM6 1XN
Website: https://www.barhouseevents.co.uk/

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.

• Your company name and job title, where relevant.

• Event details, including the date, location, guest numbers, budget and services required.

• Booking, billing and payment transaction information.

• Information you provide in messages, enquiry forms, feedback or other correspondence.

• Your marketing preferences and records of any consent you give.

• Technical information, such as your IP address, browser, device and interactions with our website, subject to your cookie choices where applicable.

Please only provide information that is relevant to your enquiry. Avoid including sensitive information, such as health information, in website or advertising enquiry forms. If we need information about allergies or accessibility requirements to deliver an event, we will explain how that information will be handled before collecting it.

3. How we collect your information

We collect information when you:

• Complete an enquiry or booking form on our website.

• Submit a Facebook or Instagram lead form.

• Contact us by email, telephone, social media or another communication channel.

• Request a quotation or book our services.

• Subscribe to marketing communications.

• Browse our website.

We may also receive information from an event organiser, venue or supplier where they are coordinating an event involving our services.

4. How we use your information

We use your information to:

• Respond to enquiries and discuss your event requirements.

• Prepare quotations and follow up on requests you have made.

• Confirm and manage bookings.

• Arrange and deliver our event services.

• Communicate about payments, event arrangements and changes.

• Maintain business and accounting records.

• Deal with feedback, complaints or legal claims.

• Protect our website and business against fraud or misuse.

• Understand and improve our website and advertising, subject to applicable consent requirements.

• Send marketing communications where we have the necessary permission or another lawful basis permitted by applicable marketing rules.

5. Our lawful bases for using your information

We rely on the following lawful bases under UK data protection law:

Contract: To take steps you request before entering into a contract, such as providing a quotation, and to fulfil bookings made with you.

Legitimate interests: To manage business enquiries, communicate with corporate contacts, coordinate events, improve our services and protect our business. We consider your rights and interests before relying on this basis.

Legal obligation: To meet accounting, tax and other legal requirements.

Consent: Where required for marketing communications and for advertising cookies or similar tracking technologies.

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before you withdrew consent.

Providing enquiry information is voluntary, but without the details needed to understand your request, we may be unable to provide a quotation or arrange your booking.

6. Facebook and Instagram enquiries

We may advertise our services on Facebook and Instagram, which are operated by Meta.

If you submit a lead form through one of our advertisements, we receive the information you submit, which may include your name, email address, telephone number and event requirements.

We use this information to respond to your request, discuss suitable services, provide a quotation and follow up on your enquiry.

Submitting an enquiry does not automatically subscribe you to ongoing marketing communications. Where we ask for marketing consent, this will be separate from your request for information.

Meta also processes information under its own privacy policy. You can read it at Meta’s Privacy Policy.

7. Marketing communications

Where you have opted in, we may send you information about our services, event packages, offers and news.

Where applicable law permits marketing without prior consent, we will only do so when the relevant conditions are met and will provide a clear way to opt out.

You can stop receiving marketing at any time by using the unsubscribe link in our emails or contacting info@barhouseevents.co.uk.

You have the right to object to the use of your personal information for direct marketing at any time.

We may retain a limited record of your opt-out so that we can respect your preferences.

8. Who we share your information with

Where necessary, we may share relevant information with:

• Website hosting, IT, email, customer management and booking system providers.

• Payment processors and accounting service providers.

• Event venues, caterers, bar staff, entertainers, photographers and other suppliers involved in delivering your booking.

• Marketing partners acting on our behalf to manage enquiries or campaigns.

• Professional advisers, insurers, regulators or authorities where required.

We only share information needed for the relevant purpose and require service providers acting on our behalf to protect it appropriately.

We do not sell your personal information. We do not share your enquiry details with other businesses for their own marketing without your permission.

9. Cookies and advertising technologies

Our website uses cookies and similar technologies to support its operation. Essential cookies help provide functions such as security and form submission.

Where enabled, analytics and advertising tools may collect information about your device, browsing activity and interactions with our website.

If we use Meta Pixel or similar advertising technologies, these may share information with Meta to measure advertising results and help display relevant advertisements on Facebook and Instagram.

Advertising tracking technologies will only be activated after you give the required consent. You can accept or reject optional cookies and change your preferences through our website’s cookie settings.

10. How long we keep your information

We retain personal information only for as long as necessary for the purposes described in this policy.

When deciding how long to keep it, we consider:

• Whether an enquiry or booking is still active.

• Whether information is needed to deliver services or resolve an issue.

• Applicable accounting, tax and recordkeeping requirements.

• Relevant time limits for legal claims.

• Your marketing preferences and whether the information remains necessary.

We review information periodically and delete or anonymise it when it is no longer needed.

11. How we protect your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for their work. However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your information.

• Ask us to restrict how we use it.

• Object to processing based on legitimate interests.

• Request transfer of certain information to you or another organisation.

• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To make a request, email info@barhouseevents.co.uk. We may need to verify your identity before responding.

13. Complaints

If you have concerns about how we handle your personal information, please contact us.

15. Other websites

Our website may contain links to other websites. Their handling of personal information is governed by their own privacy policies, which we encourage you to read.

16. Changes to this policy

We may update this policy to reflect changes to our services, data handling or legal requirements. The latest version will appear on this page with an updated date.